Return Policy

**If you would like to return your purchase, you must contact Customer Support first**

Please email us at support@longevitywarehouse.com or call 1.805.870.5756 to set up your return.
Items returned without prior contact may not be properly identified and this may either prolong or nullify your refund.

Any items shipped to an improper address due to failure to contact us for return information are not our responsibility to refund or reship.

Returned product(s) will be fully inspected and evaluated before a refund is issued.

Please follow exact directions provided by our customer service team in order for your refund to be received and processed appropriately and timely.

Non-Refundable:
The Longevity Warehouse is not responsible for Lost, Stolen, Mis-Routed or Un-Delivered shipments or those seized by Customs.

If a shipment is returned to us as Un-Delivered you may either receive a full refund for the products ordered minus the shipment costs, OR we can reship the order after collecting an additional shipping fee. **This does not apply to Refused Packages. Please see Refused Packages Section below*
Items returned to us after 45 days and/or without contacting The Longevity Warehouse prior to the return, will NOT be refunded.

Refused Packages:
Given the choice, rather than refuse the package, please accept it and contact us immediately so we may process the return appropriately.

If you refuse to accept your package for any reason other than damage to the package, you may receive a refund for the products, minus the original shipment costs and the return shipping fees, if and when we receive the package back to our warehouse. **Please Note: If you refuse an international package, there absolutely will be a return shipping fee associated with the package being sent back to us. That return shipping fee will be deducted from your refund. We have no way of knowing what the cost of this return fee will be until we are charged it by the shipping agent. By refusing your package, you accept the responsibility of paying this return fee*

Please contact us immediately if you refuse a package so we know it is on the way back to us.

**PLEASE NOTE: Refused shipments/packages have been known to get lost in the return process and may not be returned to us. If you refuse your shipment and it does not return to our warehouse, we are unable to issue a refund**

Unwanted Items:
Please contact us immediately if you intend to return any unwanted items. All bonus items must be returned to qualify for a refund.

Items returned to us after 45 days and without contacting The Longevity Warehouse prior to the return, will NOT be refunded.

Unwanted items MUST be unopened and the seal must be completely intact for refunds to be accepted.

Any qualifying unwanted item may be returned for a refund of the original cost of the item minus a 10% restocking fee and minus the original shipping cost.

The customer is responsible for paying for the unwanted item to be shipped back to us.

**PLEASE NOTE: There is a 10% restocking fee for returned items that are not being exchanged and are not damaged**


Defective/Damaged Items:
If you receive a defective product you may return the product for a full refund or exchange. We will have the defective product returned to us free of shipping.
All returns MUST be received at our Warehouse within 45 days of the initial delivery date.
We are unable to offer ANY refunds for products returned to us past 45 days even when received defective. No Exceptions.